Privacy Policy

Last updated: January 2025

1. Introduction

TokenHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our API gateway service.

2. Information We Collect

We collect the following types of information:

  • Account Information: Email address, name, and password when you register
  • Usage Data: API request logs, token usage, and model selections
  • Payment Information: Billing details processed securely through our payment providers
  • Technical Data: IP addresses, browser type, and device information

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process payments and track usage
  • Send service-related communications
  • Improve and optimize our platform
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. API Request Data

We do not store the content of your API requests (prompts and responses) beyond what is necessary for real-time processing. Request metadata (timestamps, token counts, model used) is retained for billing and analytics purposes.

5. Data Sharing

We may share your information with:

  • AI Model Providers: To process your API requests (DeepSeek, Alibaba, ByteDance, etc.)
  • Payment Processors: To handle billing transactions
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including encryption, secure API key storage, and regular security audits. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your account information as long as your account is active. Usage logs are retained for 90 days for analytics and billing reconciliation. You may request deletion of your account and associated data at any time.

8. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications

9. Cookies

We use essential cookies for authentication and session management. These are necessary for the service to function properly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service.

11. Contact Us

For privacy-related inquiries, please contact us at privacy@tokenhub.store